Terms of Use

RETURNS

Please contact us as soon as possible after receiving your purchase if you are unhappy with the item(s) that you have received.

Please note that we can only provide a refund or exchange if we a mistake has been made packing your order (i.e. we sent the wrong thing) or if we agree that the item received is not as described or faulty.

If your return has been accepted, please allow a reasonable time for your refund to be processed.
Please note that this can take up to 14 days depending on your method of payment and financial institution.
Please do not dispute the transaction with your bank. Our payment processor charges us $15 for chargebacks regardless of the outcome.
As a small business, losing a sale plus having to pay for a dispute can be financially crippling, please act with kindness.

Please mail returns to Tea Towel Co, 23 Gordini Crescent, Holden Hill SA 5088.

You are responsible for the return shipping costs. If you are using Australia Post (recommended), please provide us with the tracking number as proof of mailing in case the item does not arrive. You are also welcome to return your items to our store at Plant 4, 5 Third Street, Bowden SA 5008. Please check our home page for opening hours.

EXCHANGES

We may accept exchanges where you have contacted us within seven days of delivery confirmation, and only where the item has not been used or damaged. You are responsible for all postage or shipping fees associated with any exchange.

Please return any product to be exchanged to Tea Towel Co, 23 Gordini Crescent, Holden Hill SA 5088.

If you are using Australia Post (recommended), please provide us with the tracking number as proof of mailing in case the item does not arrive. You are also welcome to return your items to our store at Plant 4, 5 Third Street, Bowden SA 5008. Please check our home page for opening hours.

SHIPPING

We ship orders every Monday. We do this because, firstly, we have daytime jobs, and secondly, to be more efficient. We use a combination of Australia Post and Sendle (courier service) within Australia. We use Australia Post for International shipping.

Australia Post can take up to 6 working days to arrive. If your item has not arrived after 14 days from dispatch, please notify us.
SENDLE is a courier service that is more cost-effective than Australia Post. If you are in the CBD or adjacent suburbs, you can usually expect same or next-day delivery. For areas outside of this, Sendle can take up to 6 days to arrive. If your item has not arrived after 14 days from dispatch, please notify us.

We accept no responsibility for items that go missing after we have dispatched them. If you require insurance please let us know before you make your payment so that we can tell you how much extra it will cost.

TERMS OF SERVICE

OVERVIEW

In using the Tea Towel Co website and/or online store you agree to comply with the terms and conditions stated here.

The entire content of the Tea Towel Co website, including images and text, is subject to copyright protections and intellectual property rights held by Tea Towel Co. The entire website is copyrighted as a collective work under Australian copyright laws. By visiting this website you are granted a license of access and usage entirely limited to personal, non-commercial usage.

LEGAL USAGE

By agreeing to these Terms of Service, you represent that you are at least the age of consent in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

GENERAL CONDITIONS

We reserve the right to refuse service to anyone or to cancel any order for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our service or product, use of the service and or product, or access to the service or product, or any contact on the website through which the service is provided, without express written permission by us.

ACCURACY OF INFORMATION

This website may contain historical information that is not necessarily current and is provided for reference only.

CHANGES TO SERVICE AND/or PRICES

Tea Towel Co reserves the right to change our prices, to introduce new products or remove old products, or to update, change or replace any part of our Terms of Service and conditions at any time without notice. It is your responsibility to check these Terms of Service.

PRODUCT ACCURACY

We have made every effort to describe all products as accurately as possible. We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

THIRD-PARTY LINKS

Links on this website may direct you to a third party that is not affiliated with us. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions/comments (for example when we invite you to leave a review) or without a request from us you send submissions/comments (for example general feedback and product suggestions), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. For example, you leave a review on our website that is published publicly or email a review that we use on our social media.

You agree that your submissions/comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your submissions/comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with South Australian laws.

QUESTIONS

Please contact us if you have any questions regarding our Terms of Service.

Beryl & Marchelle Matthew
Mailing: 23 Gordini Crescent, Holden Hill SA 5088
In Person: 5 Third Street, Bowden SA 5008
teatowelcushions@gmail.com
ABN 65 811 511 917